Due to the high volume of inquiries during our Black Friday sale, response times for emails may be longer than usual. Our team is working hard to assist everyone, and we appreciate your patience. Thank you for understanding!
For extra help that our FAQ page might not cover, contact us online. Just complete the form below, press “confirm”, and a Customer Support expert will get back to you as soon as possible.
Please note: For questions about an order, be sure to include your Order ID number. To find your Order ID, log into My Account.
Click here to track your order
Our Customer Support team is available from Mon-Fri, 9:00 am until 5:00 pm PST (Pacific Standard Time). We are closed on weekends and most holidays. To prevent our email from going to your spam folder, please add info@lenspure.com to your “safe sender” contact list.
Please note: Our US corporate office is not a shipping address and we do not accept customer inquiries or returns at this office.
Our US corporate office is located at:
1937 W. Irving Park Road, 2nd Floor
Chicago, IL, 60613
1-888-595-7201